At El Arenero, your privacy matters. We are a creative studio and production house based in Puerto Rico, and as part of our collaboration process, we may collect personal information through our website—especially when you fill out our project intake form, contact us directly, or explore our content. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have in relation to your data.
We are committed to handling your information with transparency, integrity, and respect. Whether you're submitting a project idea, requesting a consultation, or simply browsing our work, we want you to feel confident that your data is handled securely and only used for the purposes clearly stated.
This policy applies to all visitors of our website and anyone who submits information through our contact or intake systems. By using this site, you agree to the terms described here. If you have any questions, or if anything feels unclear, we encourage you to reach out—we’re happy to clarify.
Information We Collect
El Arenero may collect personal information that you voluntarily provide when you interact with our website, submit a project intake form, contact us directly, or request information about our services.
The type of information we collect may include:
Your name
Email address
Phone number (if provided)
Company or organization (if applicable)
Project details or descriptions
Estimated budget range
Preferred timeline or deadlines
Any other information you choose to share with us voluntarily
We may also collect limited non-personal technical information such as your IP address, browser type, and general geographic location in order to monitor site usage, improve functionality, and ensure site security. This is typically done through standard analytics tools or third-party services you may have opted into (such as Google Forms or embedded widgets).
We do not knowingly collect sensitive personal data (e.g., health, religious beliefs, or social security numbers), and we ask that you do not submit such information through our forms or emails.
All information collected is used solely for the purpose of evaluating project opportunities, communicating with you, and improving our services. Your data is not sold, rented, or shared with third parties without your explicit consent, unless legally required.
How We Use Your Information
At El Arenero, we collect personal information for the sole purpose of evaluating creative opportunities, managing client communication, and delivering tailored services. Any information you provide—whether through our intake form, email, or other means—is used in a thoughtful and confidential manner to help us understand your project’s needs and determine how we can best support it.
Specifically, we may use your information to:
Evaluate your project proposal: We review the details you submit (including concept, scope, budget, and timeline) to determine creative and technical feasibility, alignment with our current capacity, and overall compatibility.
Follow up with you directly: We may contact you via email or other provided channels to ask for clarification, offer creative feedback, or schedule an introductory meeting (usually via Google Meet).
Develop custom proposals or service plans: Based on the information shared, we may prepare a preliminary estimate, timeline, or breakdown of potential production phases—including pre-production, VFX, 3D, post-production, or consultation.
Ensure transparency around expectations: Understanding your budget and schedule helps us tailor realistic creative options that match your goals, while also aligning our internal workflow and availability.
Create and maintain internal documentation: We keep records of submissions and communications to help guide future conversations, maintain clarity, and deliver a consistent experience across our team.
Improve our site and service delivery: We may use aggregated, non-identifying data (such as general site activity) to optimize the functionality and security of our website and submission process.
We do not use your personal information for advertising, profiling, or tracking outside the context of our direct communication with you. Your information will never be sold, rented, or disclosed to third parties without your explicit consent, unless required by applicable law or legal order.
All data submitted is treated as confidential and handled with respect, professionalism, and a strong commitment to your creative and privacy interests.
Data Retention and Deletion
El Arenero retains the personal information you provide only for as long as it is necessary to fulfill the purpose for which it was collected—typically, to evaluate potential projects, maintain communication, or manage our creative and production workflows.
Specifically, we may retain your information:
While we are in active communication regarding a potential project
For a reasonable period after the conclusion of a project or inquiry, in case of future follow-up or collaboration
As required to comply with legal obligations, enforce agreements, or resolve disputes
If a submitted project does not move forward or if you decide not to work with us, your data may be archived securely for internal reference only and will not be used for marketing or external contact unless you give explicit permission.
Your Rights
As a user of El Arenero’s website, you have certain rights regarding the personal information you share with us. We are committed to respecting and honoring these rights, and we aim to provide transparency and control over how your data is handled.
Depending on your location and applicable privacy laws, you may have the right to:
Access your personal data – You can request a copy of the information we’ve collected about you.
Correct or update your information – If you believe any data we hold is inaccurate or outdated, you may ask us to correct it.
Request deletion – You can ask us to delete the personal data we hold about you, unless we are legally required to retain it.
Withdraw consent – If you previously gave us permission to use your information, you may withdraw that consent at any time.
Restrict or object to processing – In certain cases, you may object to how your data is being used or ask us to limit its processing.
Data portability – You may request that we provide your information in a structured, commonly used format so that you can transfer it to another service.
To exercise any of these rights, you can contact us at elareneromedia@gmail.com with your request. We may ask for verification of your identity before processing your request to ensure your data is protected.
Please note that exercising some of these rights may affect our ability to provide certain services, but we will always explain any consequences clearly.
Third-Party Services and Tools
In the course of operating our website and delivering our services, El Arenero may rely on a variety of third-party platforms and tools to collect, store, and process certain types of information. These tools are used to facilitate communication, manage project intake, improve the user experience, and help us operate more efficiently.
Examples of third-party services we may use include (but are not limited to):
Google Forms and Google Sheets – to collect and organize information you voluntarily provide via our client intake forms.
Gmail and Google Workspace – for direct communication and document management.
Analytics tools – such as Google Analytics or Framer’s built-in site analytics, to better understand how users interact with our website (non-identifiable data only).
Embedded components – such as video players, maps, booking calendars, or social media integrations, which may also collect user data independently.
These services may collect technical data such as your IP address, browser type, device information, or general location data, and may also store or process personal information you submit voluntarily (such as name, email, or project details). All such data is processed according to each provider’s individual privacy policy and terms of service, which are separate from those of El Arenero.
While we take care to work only with reputable providers who follow security and privacy best practices, El Arenero does not control the data handling practices of third-party platforms. Your interaction with these tools—whether embedded on our website or linked externally—may be subject to the data collection and usage policies of those platforms.
We recommend reviewing the privacy policies of any third-party service you interact with through our site. If you have any questions or concerns about how your information is handled across platforms, feel free to contact us directly at elareneromedia@gmail.com.
Security Measures
At El Arenero, we take the protection of your personal information seriously and implement reasonable technical, administrative, and organizational safeguards to help ensure its confidentiality, integrity, and availability.
We use secure platforms and tools (such as Google Workspace and encrypted forms) to collect, store, and manage data submitted through our website. Access to this information is limited to authorized personnel and is used strictly for the purposes outlined in this Privacy Policy.
While we follow industry best practices to protect your information—including secure data storage, access restrictions, and regular monitoring—no system or method of transmission over the internet is 100% secure. As such, we cannot guarantee absolute security.
If we ever become aware of a data breach that may affect your information, we will take immediate steps to investigate, contain the issue, and notify you as required by applicable law.
You are also responsible for protecting your own information. Please avoid submitting sensitive or confidential data through unsecured channels or public networks.
If you have any questions or concerns about how we protect your data, we encourage you to contact us at elareneromedia@gmail.com.
Children’s Privacy
El Arenero’s website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you are under 18, please do not submit any personal information through our forms or contact channels.
If we become aware that we have inadvertently collected personal data from a minor without verified parental or guardian consent, we will take steps to delete that information promptly from our records.
If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us at elareneromedia@gmail.com so we can address the situation appropriately.
Policy Acceptance and Updates
By using El Arenero’s website, submitting a project inquiry, or communicating with us through any of our forms or digital platforms, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
We may update or modify this policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we do, we will update the “Last Updated” date at the top of this page. Significant changes may also be communicated through a notice on our website or via email if applicable.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website after any changes have been posted constitutes your acceptance of those updates.
If you do not agree with any part of this policy or its future updates, you should discontinue use of the site and any related services.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please don’t hesitate to contact us.
You can reach us at:
elareneromedia@gmail.com
We’ll do our best to respond to your inquiry in a timely and transparent manner. If you are contacting us to exercise any of your privacy rights (such as accessing, correcting, or deleting your data), please include enough detail for us to verify your request and assist you accordingly.
